CONTACT CENTRE SOLUTIONS

Our solutions are provided by operators with expertise in in multiple therapeutic areas and skills in Web-based remote communication.

One advantage of this remote channel is that it offers great flexibility in terms of time and place. This is not only convenient but also improves the quality of information provided. Remote communication can be effectively utilized across multiple product types and life-cycle stages.

Based on the knowhow of remote services that our parent company Ashfield has accumulated around the world, CMIC Ashfield designs high-quality solutions that meet our clients’ needs and expectations.

We also provide full one-stop support for the launch of information systems at pharmaceutical companies using remote channels. Please also consult us when considering pilot adoption.

CONTACT CENTRE SOLUTIONS

  • Used throughout various product types and life-cycle stages
  • Knowhow accumulated by Ashfield worldwide
  • Design solutions that can flexibly meet different needs
Remote Detailing

Remote Detailing

Detailing solution in which medical communicators (MCs) provide drug information over the telephone or live web sessions

Patient Support Programmes

Patient Support Programmes

Programmes that aim to support patients through treatment adherence and QoL improvement

Remote MSL

Remote MSL

A program in which MSLs from our company’s medical affairs business division communicate with KOLs via remote channels

Robust security and reliability

We align to client company regulations through our safety and compliance policies and system for delivering drug information, and our security standards and systems to protect personal information and corporate confidential information.

Expertise

We deliver high quality services based on our track record in developing human resources with expertise from CSO and medical affairs businesses.

Management system

We carry out efficient and effective project management based on our experience with fully outsourced projects.

Highly flexible and scalable system structure

We construct flexible IT systems according to client needs.

Smooth Setup

We carry out speedy project setups from program planning and system configuration to human resource deployment and training.

Responsibility for results

We set suitable KPIs, regularly verify results and, if necessary, modify the program to make sure we achieve our clients’ targets.

Compliance

Our risk and compliance management division carries out regular compliance checks based on a strict governance system

 

Flexibly customizable IT system structure

 

The greatest feature of the system used in CMIC Ashfield’s contact centre business is its high degree of flexibility.

We set the optimum functions according to clients’ needs and provide tailor-made solutions.

Remote solutions utilized widely around the world

Remote solutions utilized widely around the world

CMIC Ashfield delivers top-quality services utilising the knowhow of the Ashfield Group, the largest CSO company in Europe. Ashfield operates contact centres and other remote solutions for multiple global pharma companies in ten countries, providing services that reflect the market characteristics and regulations of each region.

Remote solutions utilized widely around the world
About Ashfield

Ashfield Commercial & Medical Services is the largest CSO corporate group in Europe and the leading company in localising and expanding the contact centre business in countries around the world. CMIC Ashfield is a joint venture between the CMIC Group, which is a CRO pioneer in Japan, and the UDG Healthcare Group, Ashfield’s owner.

<CONTACT US>
TEL: 03-6779-8141 (+81-3-6779-8141CONTACT US)
Mail: info-cmicashfield@cmic.co.jp