Patient Support Programme

Programmes that aim to support patients through treatment adherence and QoL improvement

By giving support for self-management such as administering self-injected drugs and adjusting the dosagee, providing information about managing side effects, and keeping patient diaries, we aim to increase adherence to the medical treatment of each individual patient and improve their QoL.
Our call centre not only responds to questions from patients, it proactively supports those patients who have given their consent. This programme is designed to comply with all laws and regulations and to meet each client’s compliance requirements.

Patient Support Programme

 

Value of Patient Support Programmes

Supporting doctors
These programmes support busy doctors by providing their patients with information on drugs and diseases and feeding back required patient information.

Contributing to team medical care
The programmes contributes to team medical care through timely feedback of patient condition to nurses, pharmacists, and other healthcare staff.

Increasing patient satisfaction
By providing patients with appropriate information on drugs and diseases in order to eliminate any anxiety while enhancing adherence to medical treatment, these programmes help increase satisfaction with the medical treatment.

Increasing trust in hospitals
By increasing levels of satisfaction with medical treatment overall, the programmes helps to build patients’ trust in hospitals.

 

 

Customisation according to characteristics of drugs and diseases

 

The support needed to improve adherence to medical treatment differs depending on the characteristics of a drug or disease. CMIC Ashfield constructs effective patient support programmes by combining various kinds of service channels.

  • Detecting issues based on patient journeys
  • Constructing optimum service pathways
  • Providing services via multiple channels
  • Utilizinge richly experienced nurse communicators
  • Communicatingon using the latest IT technologies

High-quality communication

 

High-quality communication

Solutions that patients need provided by richly experienced nurse communicators
Nurse communicators who communicate directly with patients require excellent communication skills, not only medical knowledge. CMIC Ashfield’s nurses and communicators undergo rigorous selection before being employed and complete full training before service launch. By providing information and support to meet patients’ various needs in different treatment environments, they gain the patient’s understanding and acceptance and maximise the therapeutic efficacy.

High-quality communication

 

Individually customised service pathways

Flexibly customisable programme activities according to characteristics of drugs and diseases

【Examples of customised items】

  • Does or does not require self-formulated dosage
  • Does or does not require self-injection
  • Necessity of explaining to guardians (of child patients, etc.)
  • Details and frequency of side effects
  • Timing of onset of drug action
  • Frequency of hospital visit
  • Information about medical device (automatic injectors, etc.)

Individually customised service pathways

＜CONTACT US＞
TEL : 03-6779-8141 (+81-3-6779-8141CONTACT US)
Mail: info-cmicashfield@cmic.co.jp